โ“ Don't answer questions

Instead, help a trainee answer their own question.

If someone asks โ€œHow can I make this text greenโ€, instead of telling them, consider answering:

  • What could we Google to find that out?
  • When have you done something similar?

If someone asks โ€œWhy is this text green?โ€:

  1. Make them ask a better question
  2. Ask โ€œWhat techniques do we have to work this out?โ€ (have them identify that devtools could be useful).

Helping someone craft a good search will help them much more in the future than giving them the answer.